Refund Policy

Due to the digital nature of Newsipal and the immediate access to AI-generated content upon subscription, we generally do not offer refunds for subscription payments billed directly by us on the web. Purchases made through Google Play may also be subject to Google Play's refund rules and processes. This policy applies to:

• Monthly and annual subscription payments
• Partial billing periods

This no-refund policy does not prevent an automatic proration credit generated by Lemon Squeezy when changing plans. Such a credit is recorded on the Lemon Squeezy account and is not necessarily returned to the original payment method. Google Play plan changes do not create a mid-cycle Newsipal charge or proration credit because the new plan price is charged when the current billing period ends.

Nothing in this policy limits any rights you have under applicable consumer protection law or the terms of the platform that billed you.

We offer a 7-day free trial specifically so you can fully evaluate Newsipal before committing to a paid subscription. During this trial:

• You have complete access to all features
• No credit card or payment information is required
• The trial simply expires after 7 days — you are never automatically charged
• After the trial ends, you must actively choose to subscribe to continue using the service

We encourage you to use the full trial period to ensure Newsipal meets your needs before subscribing.

You can cancel your subscription at any time through:

• Web Purchases: Open the Plan page and click "Manage subscription" to open the Lemon Squeezy customer portal
• Android Purchases: Open the Plan page and use "Manage subscription" to open Google Play subscription management
• Support: Open a support ticket
• Cross-Platform Note: The same paid subscription is recognized across supported platforms when you sign in with the same account, but cancellation must be handled through the provider that originally billed you

When you cancel your subscription:

• You will not be charged for future renewal periods after cancellation takes effect
• You will retain full access to Newsipal until the end of your current billing period
• Your daily briefings will continue to be generated until your access expires
• Your paid access continues across supported platforms until that billing period ends, so long as you sign in with the same account
• Cancellation does not automatically delete your account or stored data; if you want your account removed, use the deletion flow in the app or contact support

While we maintain a no-refund policy, we understand that exceptional circumstances may arise. If you believe you have a valid case for a refund, please open a support ticket with details of your situation. For purchases billed by Google Play, you may also need to use Google's refund or support channels. We review direct-billed requests on a case-by-case basis.

Examples of situations we may consider:

• Duplicate charges due to technical errors
• Extended service outages preventing use of the product
• Charges made after a cancellation request was submitted

For subscriptions billed through Lemon Squeezy, switching from Annual to Monthly takes effect immediately. Lemon Squeezy automatically calculates a prorated credit for unused annual time and records it in Billing History. The credit is generally applied to the subscription account and is not necessarily a cash refund to the original payment method.

For subscriptions billed through Google Play on Android, switching between Monthly and Annual does not create an immediate charge. Google Play preserves the current paid billing period and charges the new plan price on the existing renewal date. Because Newsipal does not collect a mid-cycle payment for this switch, no unused-time proration credit or refund is generated by Newsipal. Google Play shows the final localized price and renewal date before confirmation.

Separately, you can request a partial cash refund on an annual subscription billed directly through Lemon Squeezy by opening a support ticket. Refund requests for Google Play purchases must use Google Play's refund and support processes.

To prevent abuse of the annual discount, partial refunds are calculated using the standard monthly rate ($6/month). Here is how it works:

• Less than 14 days: If you cancel and request a refund within the first 14 days of your annual subscription, you will receive a full refund minus a $3 processing fee.
• After 14 days: The refund will be the annual price you paid minus the cost of the months used at the standard monthly rate ($6/month).
• Partial months: Any portion of a month used counts as a full month. For example, if you cancel in the middle of your second month, 2 months of usage ($12) will be deducted from your refund.

Newsipal currently offers monthly and annual subscription plans. An active subscription follows your account across supported platforms, although billing management and refund handling remain with the provider that processed the purchase. Additional plan options may be introduced in the future.

If you have any questions about this refund policy or need assistance with your subscription, please don't hesitate to contact us:

Open a support ticket →

For complete terms governing your use of Newsipal, please review our Terms of Service.